Two-Surface Warehouse Management System (WMS) for Admin Operations & Scan-Driven Floor

The central challenge was designing the kiosk experience so that any warehouse staff member, regardless of their prior exposure to digital tools or their comfort with technology, could operate it confidently with minimal onboarding and almost no formal training, while still moving fast enough to keep pace with the high-volume demands of a busy fulfillment floor.
A second challenge came from the two-surface nature of the product, which meant the system had to serve two very different audiences at once, giving administrators the depth of control and visibility they needed to oversee operations, while keeping the floor-facing kiosk lean, focused, and free of any complexity that would slow down the people doing physical work.

Finally, the platform had to hold together a five-stage flow across four distinct business models (DTC, Cross-Docking, Prep Services, and Dropshipping), which required the interface to absorb a wide range of operational variation, including discrepancy handling and escalation, without ever exposing that underlying complexity to the staff completing each step.

Our design process began with understanding the evolving business vision and aligning product goals with user experience needs through continuous collaboration with stakeholders. A foundational design system was established early in the process, to maintain consistency and scalability across the platform. Destination imagery and content were curated collaboratively to enhance the immersive nature of the experience, while every interface was designed component first to support modular scalability and smoother development handoff.

The workflow followed an iterative review cycle where designs were continuously refined through stakeholder feedback before being delivered to the development team, allowing the platform to evolve progressively while maintaining visual and experiential consistency throughout the ecosystem.

The solution was a kiosk built to be understood quickly and used intuitively, stripping away the complexity that had previously slowed down the five-step process of Receiving, Put away, Picking, Packing, and Shipping. Each stage was reframed around a single clear action at a time, so floor staff could move through the flow without interpretation or hesitation.

For administrators, the dashboard was streamlined into a single vantage point where they could review all relevant operational data and make decisions accordingly, with task allocation, tracking, and escalation surfaced in a structure that supported fast, informed oversight.

The solution was a kiosk built to be understood quickly and used intuitively, stripping away the complexity that had previously slowed down the five-step process of Receiving, Put away, Picking, Packing, and Shipping. Each stage was reframed around a single clear action at a time, so floor staff could move through the flow without interpretation or hesitation.

For administrators, the dashboard was streamlined into a single vantage point where they could review all relevant operational data and make decisions accordingly, with task allocation, tracking, and escalation surfaced in a structure that supported fast, informed oversight.

The final design delivered a kiosk that made it genuinely easier for warehouse employees to navigate the system and complete the full five-step process of Receiving, Putaway, Picking, Packing, and Shipping. By pairing that scan-driven floor experience with a streamlined admin dashboard, the platform brought floor execution and operational oversight into a single, coherent system, turning a previously complex multi-stage workflow into a clear and repeatable path that staff could follow with confidence.